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Profile Management at

Travel Management Companies


FAQs

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Profile Management at

Corporate Travel Departments


FAQs

About Umbrella Faces


Umbrella Faces is a travel profile management application (web-based) that can be used to centrally maintain traveller profiles. Real time interfaces to GDS, Self Booking Tools, Midoffice-, CRM- and HR applications guarantee perfect data quality and consistency throughout your organization.

As a business profile management system, it gives travel agencies (TMCs and Corporate Travel Departments), and even the business travellers themselves if so requested, around-the-clock access to a central master database, allowing them to modify the profiles.

You can customize Umbrella Faces to match your own business processes thanks to a wide range of additional options.

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Upload/Download profile
Continue working

Customer data can be imported into Umbrella Faces. This is the case upon activation (data migration) for example, enabling you to work with the current data. Data can also be exported from Umbrella Faces very easily in list format.

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Profile management
Fully up to date

Umbrella Faces allows travel profiles to be created and modified. All changes are effective immediately in the relevant GDS, Self-Booking-Tool and/or internal database.

Interfaces


Umbrella Faces provides a range of specific (bi-directional) interfaces,

GDS >>> Amadeus, Galileo, Sabre*
Self Booking Tools >>> AeTM, Cytric, Concur*
Midoffice >>> Umbrella.net
HR systems >>> SAP HR
Customer-specific CRM tools
Email Exchange Server
* currently in a testing phase or under development

Why Umbrella?

All Inclusive
Current - Secure - Simple

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Release Updates

Umbrella never stands still! Our products are continuously developed and adjusted to the current market situation. These regular updates are included in the basic price of all our applications.

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Operation & Backup

Umbrella software operates via a central server in a professional computer centre. Data is backed up daily. So you don’t have to worry about the operation of the software.

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Data protection

Our hosting partner (in Switzerland) is ISO 27011 certificated and guarantees consistent information sequrity. Protecting of credit card information is PCI DSS compliant.


Support
Personal support offered by specialists

Your Umbrella First-Aid Crew always has an open ear for your concerns. We are just as enthusiastic about minor problems that pop up from time to time as we are about strategic issues on data security. We offer quick help over the telephone or by email – for more complex questions, we can arrange remote access to your desktop.

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Telephone

Telephone support by an Umbrella expert.

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Email

Support via email by an Umbrella specialist.

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Remote

Help via remote access by an Umbrella professional.

You are interested?



Contact us!

Helmut Pilz is looking forward to your contacting:
Phone +41 (0)79 842 16 87 | helmut.pilz@umbrella.ch

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